When you buy our products/ services, your purchase is covered by our 07-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will happily issue a full refund. We issue gas safety certificates and have thousands of satisfied customers around United Kingdom, and our support is second to none. That is why we can afford to back our services with this special guarantee. To request a refund, simply contact us with your purchase details within seven (07) days of your purchase. Please include the full details and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are processed within a 21 day period.
Gas Safety Landlords believes in helping its customers as much as possible, and therefore has a liberal cancellation policy.
Under this policy:
Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
There is no cancellation of orders placed under the Same Day Delivery category.
No cancellations are entertained for those orders that the Gas Safety Landlords marketing team has obtained on special occasions like Bank and public holidays etc. These are limited occasion offers and therefore cancellations are not possible.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service by calling this number 0208 951 6828 | 0333 320 0451 within 24 hours of receiving the gas safety certificate. After looking into your complaint our customer service team will make an appropriate decision.